Frequently Asked Questions
Food Purchasing and Delivery
1) How do I place an order for groceries?
Simply browse our online store, select the products you need, and add them to your cart. Once you're ready, proceed to checkout, add delivery details, and confirm your payment.
2) How fast can I get my groceries delivered?
Submit your order on time (same-day deliveries must be requested before 9:30 am). We aim for fast delivery! Depending on your location and travel dates, we typically deliver groceries within 24 hours after your order has been processed internally. For more urgent orders, contact our customer service team for special arrangements.
3) What happens if a product I ordered is out of stock?
We strive to keep the selected products available at all times; however, due to demand, some items may be out of stock, in which case they will be replaced with another product of the same quality. In special circumstances, we may notify you and offer alternatives.
4) Can I change my order after placing it?
Yes, if the order hasn't been processed for delivery, you can modify it by contacting our customer support. Check your order status in your account to see if changes are still possible.
5) What are your delivery hours?
We deliver from 1 PM to 5 PM, Monday through Friday. You can mention your preferred delivery time during checkout in the extra comments section.
6) Can I track my order?
No, we do not provide a tracking link to follow your order in real-time. We will however comunicate to notify you that we are on route.
Using the Platform
7) How do I sign up for an account?
You can access your account and order anytime you wish. If you do not have an account with us, simple start the purchasing process and an account will automatically be created for you. You will receive an email afterwards where you can configure your password. Alternatively, you can create an account prior to making your purchase if you prefer: Click on the "Sign In" button at the top-right of our website and select "Don´t have an account."
Fill in the required details, and you’ll receive an email to confirm your registration.
8) How do I log into my account?
To log in, click on "Sign In" at the top-right of the website and enter your registered email address and password.
9) How can I view my previous orders?
After logging into your account (if you are logged in and viewing another page, you can click on the user icon and select the "My Account" option), go to the “Sales Orders” section, where you can view a list of all your previous orders, along with their details and status.
10) How do I sign out of my account?
You can sign out by clicking on your account name at the top-right corner and selecting “Sign Out” from the dropdown menu.
Account and Payments
11) How do I update my delivery address?
You can update your delivery address in the “My Account” section under “Edit information.” Be sure to save your changes before placing an order. You can also change the address during the check out process.
12) What payment methods do you accept?
We accept all forms of payment (debit and credit cards).
13) Is my payment information secure?
Absolutely. We use secure encryption to protect your payment information, ensuring your data remains safe.
Product and Service Questions
14) Do you offer organic or specialty products?
Yes, we offer a wide range of organic, gluten-free, and specialty items to cater to all dietary needs. Explore our product categories to find them easily.
15) Can I create a recurring grocery order?
Yes, you can set up recurring orders for frequently purchased items. Contact us to program how often you want them delivered.
16) Can I request specific delivery instructions?
Absolutely! During checkout, there’s a section to add notes where you can provide specific delivery instructions, such as gate codes or preferred drop-off locations.
17) Can I request specific products that I do not see in your list?
Absolutely! During checkout, there’s a section to add extras where you can provide specific products or speciality requests.